Help Center - FAQs
Questions
Answers
1 How to register?
A: You can register yourself to become our member, which is free of charge. Whatever you have filled will be protected properly. We provide relevant service upon you information. After your successful register, you may log in and order our products online immediately.
2 Can I change what I have ordered into other jewelry after placing an order online?
A: Yes you can, but you need to notify us before you remit! You also need to provide the ID of the jewelry before and after updating. We shall send e-mail to you the new ID for you to confirm .And we have to recalculate the delivery charge because the jewelry weight may be different.
3 How to pay?
A: • PayPal.
• Credit Card. Just sign up for a Paypal checkout in One minute at http://www.paypal.com and pay us through your credit card instantly.
• Western union is also accepted please contact our online sales representative at MSN: ZestyBiz@hotmail.com for details.This takes just 15 minutes to reach our account.We can get your payment within 24 hours after you make the payment and it is very quickly.We suggest that you best use Western union pay because of this payment term is very quickly in case that needs goods urgently.
• For order which is more than $1500, please contact our online sales representative at MSN: ZestyBiz@hotmail.com to do Wired transfer.this will take 1-2 business days to reach our account. We offer free shipping on orders over US$1500
4 What should I do if the goods arrives damaged?
A: if your order has been damaged when you receive it, try to take a photograph of the package and express your refusal to accept it. In this case, please contact our customer service as promptly as possible.
5 What are the materials of the jewelry?
A: The sterling silver jewelry are plated thickly with 925 Sterling silver.some of them are silver plated with Gold or white gold or Titanium.The Crystal jewelry are made of natural real crystal stones.
6 Do your company send free samples?
A: We are afraid not. We couldn't send free samples. You are welcome to place a trial order to test the quality of our products.
7 How long dose it take to deliver the goods to our customers?
A: After your remittance is received and affirmed, we shall see whether or not finished products are available and send you and email to notify you of the time for delivery. Shipping takes 7-10 days worldwide. A tracking number will be sent to you within 48 hours so you can track the progress of your order online. Please allow up to 5 days for the shipping company to update the information on their website, Shipping is insured and guaranteed.
8 How does wholesale works?If I want wholesale, can your company give me a discount?
A: The prices advertised on our site are wholesale price,there is a minimum order of $100.If you log in,you will see the price for different quantity Ranges,Of course we give you a discount upon your order. The more you order,the more discount you will get. If you need more information about our specific discount policy, please contact our customer service by email or MSN.
9 Is the price expressed on your website as US Dollar?
A: Yes, but you can pay by Pounds, Euros with the same value.
10 How Does Drop Shipping work?
A: Basically, we ship the products to your customers, you can sell the items at whatever price you want and then place an order with us and we will ship the products to your customer.
Processing an order with the 'drop shipping' program, will take the same time as any other order, it will be shipped the next business day. You should receive a tracking number within 48 hours.
All of our correspondence will be directly with you. We will not contact your customer. Although we do need your customer name and telephone number for shipping you may keep the email address secret. When the items arrive at your customer's door they come in an unmarked box so your customer will never know.
Note: It is important that with each order you enter the information clearly. Specify the number of items and style. Enter your customers name, address, and telephone number under 'shipping'. Always enter your email address in the email address box and we will correspond only with you.
You are welcome to send our customer service an email to give the detail of your special requirements.
11 Is there any sum or quantity limit?
A: $100 USD Minimum Order,you can mix and match.Since larger order can help you save carriage, the minimum sum of your order is 100$. As we know, the less your sum is, the more expensive your freight will be, you are encouraged to place an order of over 100 USD. If it is below 100USD, the order cannot be submitted.
12 Whether does the customer need to pay the customs duty or import tax?
A: Yes. It is an international convention that the customer has to bear the tariff. But we ship the goods with a low value. Most countries do not calculate import tax or any sales taxes for low value imports. The customer is responsible for any taxes charged. 99% of our customers are not charged any taxes.
13 Can the necklace be lengthened or shortened?
A: Generally, our jewelry are made according to international standard size. Necklace is usually with the length of 16.5 to 17 inches.
14 how soon dose your company make the delivery after confirming the remit?
A: The order is usually delivered within 2-4 workdays. We inform you of the specific time promptly. If you have other questions about this issue, please contact our customer service by email.
15 Are the pictures the same as your real jewelry?
A: All jewelry pictures are made under the natural light, and uploaded online without being processed. They are nearly the same as the real jewelry.
16 Can I pay part of the remit first, and then the rest after receiving the goods?
A: We are afraid not. On the one hand, divided payment will only increase unnecessary expend for you. On the other hand, we are a company with a good reputation established around the world. If you are not so confident in shopping at our store, you are suggested to place a small order for the first time. After you confirm our credit, we may set up long-term cooperation with each other.
17 How to find the shipping information on the website?
A: EMS:www.ems.com.cn/english-main.jsp
UPS:www.ups.com
DHL:www.dhl.com
18 What is your warranty and return policies?
A: Our number one priority is customer satisfaction. Our objective is to ensure our customers are happy with their purchase and the service they receive so you will return again and again. We are interested in a long term business relationship based on trust, service, and quality. We work very hard to ensure only the very best quality replica is delivered to all of our customers promptly. Top grade materials and meticulous attention to detail.We have complete confidence in our merchandise and therefore guarantee 100% customer satisfaction. If you are unhappy in any way with your purchase you can return your item(s) via courier for a full refund. You must return your item(s) new and unused within 7 days of receipt for refund. The cost of the return package is the customer's responsibility. Tracking number must be provided before we can issue a replacement or refund. We do not charge any restocking fee. We are always here to help and you can contact us anytime.
1)The returned item must be in brand new condition in order to get the full refund.
2)Seller is not responsible for lost/damaged packages if uninsured.
3)No matter what reason if the item(s) return to us. Buyer need pay S&H again for re-ship the item (except we write wrong buyer address). So please make sure your address is updated.
19 How can I do to get a refund or exchange?
A: In order to process your return you must send us an email with the details of your order and the items you would like to return. In order to process a replacement or refund you must return the items you received at your expense.Send the items back to our company and provide a tracking number. When we get it, we will give you refund through Paypal or exchange you new items. It may take 2-3 days for the transaction to go through. Please write a note in your package with your ID number and item number so that we can identify you. If not, your case might be delayed for few days. We do not charge restocking fee.
20 Are the jewelry made with real 925 Sterling silver?
A: We guarantee our jewelry is plated thickly with 925 Sterling silver.
21 What is Sterling Silver?
A: Sterling Silver: 92.5% silver plus 7.5% other materials used to harden the jewel (All good quality Silver jewelry is made this way).
22 What is your shipping guarantee?
A: Our super express shipping takes only 7-10 days and is guaranteed, that means guaranteed through customs and guaranteed delivery to your door! We are not responsible for any import tax charged on your package; we ship all our items with low value to avoid such charges. 99% of our customers receive their package without customs hassles. Furthermore, you don't need to worry about customs seizure or insurance because we guarantee delivery; we will reship once at our expense. We hope you find this to be the building blocks of a long standing relationship with us. We look forward to hearing from you and are always available if you have any questions.
23 Can you ship my order to a P.O Box?
A: No. We use a courier company to deliver our items to your door. An adult must be available to sign for the package. |
